Frequently asked questions

Does Readout write to my Odoo?

No. The connection is read-only — Readout reads your sales and never writes back to Odoo.

Is my data separated from other customers?

Yes. Every workspace gets a physically separate, encrypted warehouse, and access is scoped so one workspace can never read another’s data — enforced in the software, not just by policy.

How is my Odoo API key stored?

It’s encrypted at rest and never shown again after you save it. In the connection form it appears masked; you only re-enter it to replace it.

Full detail on isolation, encryption and read-only access is on the Security page.

How often does data refresh?

Once a day, at 03:00 UTC— you don’t manage jobs. The connection panel in Settings states the schedule and when the next run is due. When you need it sooner, Sync now (on the Overview, or on Settings → Odoo connection) enqueues one immediately, or does nothing if one is already running.

Note that Data as of can sit further back than Last synced. The first is the newest record Readout holds, the second is when the job last ran — so a quiet week in Odoo shows as older data even though syncing is working normally.

I pointed Readout at a different Odoo database. Why are the old numbers still there?

A sync reads only what changed since the last one, and a different database reports no such change — so the previous database’s figures stay in your warehouse however often you sync. Use Re-read everything from the ⋯ menu on Settings → Odoo connection, which discards what has been loaded and reads the new source in full. Expect it to take hours on a large database.

Can I invite my team?

Yes. A workspace can have multiple members, and everyone shares its connection, data, and reports. Roles control who can manage the connection and billing versus who can only read reports.

Which Odoo versions are supported?

Readout reads sales through Odoo’s standard API. If your reporting user can read sale orders, Readout can connect. If you hit a version-specific issue, get in touch.

Can I export my data?

Yes — every report offers an Excel (.xlsx) export. See Reports & analytics.

How do I cancel?

Open the customer portal from the Billing page to cancel anytime. See Billing.